MAIN SHIPPING / INFORMATION

Privacy Policy

How Main Shipping handles personal information when you visit this website or contact our team.

Last updated: 2 October 2026

1. Who is responsible for your data?

Main Shipping IKE is the controller of personal data processed for its website enquiries and business communications. Main Shipping IKE, 4 Polytechneiou Street, Thessaloniki 54626, Greece. General Commercial Registry (GEMI): 59188304000. VAT number: 998229024. Email: info@mainshipping.gr. Telephone: +30 2310 524020.

For privacy questions or to exercise your rights, email info@mainshipping.gr with the subject “Privacy request”.

2. Information we receive

• Enquiry information: your name, email address, telephone number, company details where provided, and the content of your message or quotation request.
• Business and shipment information: information you provide when discussing or arranging a service, including contact persons, delivery details and necessary shipment documents.
• Technical information: information generated when accessing the website, such as IP address, access time, requested pages, browser details and security-related records processed by the website infrastructure.
• Cookies: information needed for website functions and remembering the cookie notice, as explained in our Cookie Policy.

We receive enquiry information directly from you. In a business relationship, relevant contact or shipment information may also be provided by your employer, authorised representatives or transport partners. Please share only information necessary for your request and avoid sensitive personal data in the general contact form.

3. Purposes and legal bases

• Responding to enquiries and preparing requested quotations: taking steps at your request before entering into a contract (GDPR Article 6(1)(b)), where you are the prospective contracting party. For representatives of a business, our legitimate interest in responding to business enquiries and communicating with that business (Article 6(1)(f)).
• Arranging and administering agreed services: performance of a contract where you are a party; otherwise our legitimate interest in coordinating the service with the people involved.
• Accounting and regulatory obligations: compliance with applicable legal obligations (Article 6(1)(c)), including tax and applicable transport documentation requirements.
• Website operation, security and handling claims: our legitimate interests in keeping the website secure, preventing misuse and establishing, exercising or defending legal claims (Article 6(1)(f)), balanced against your rights.
• Optional marketing or non-essential tracking: consent where required by law (Article 6(1)(a)). An enquiry is not consent to receive unrelated marketing.

4. Is providing information required?

The contact form identifies required fields. We need a way to contact you and enough information to understand your request. Without these details we may be unable to respond or prepare a quotation. Information needed for an agreed service or required by law will be identified when that service is discussed. Optional fields may be left blank.

5. Who may receive information?

Information is accessible to authorised personnel who need it for their work. Depending on the purpose, recipients may include website hosting, technical support and email service providers; professional advisers such as accountants and legal advisers; and carriers, agents, logistics partners or competent authorities where necessary for a requested or agreed shipment or a legal obligation.

Only information relevant to the recipient’s role should be shared. Providers acting on our behalf must be engaged under the data protection arrangements required by law. Other recipients, including carriers and authorities, may act as independent controllers for their own legal responsibilities. Contact us if you need details about recipients relevant to your request.

6. International transfers

International shipment enquiries and services can involve recipients outside the European Economic Area. Any transfer of personal data must have a lawful basis under Chapter V of the GDPR, such as an applicable adequacy decision or appropriate safeguards. A statutory exception may apply only where its conditions are met, including where a transfer is necessary for a particular contract. Contact us for information about the destination and transfer mechanism relevant to your shipment, and how to obtain a copy of any applicable safeguards.

7. How long is information kept?

Enquiry emails and related correspondence are retained for as long as needed to answer and follow up your request and manage the resulting business relationship. Information is then deleted or anonymised unless continued retention is necessary for an applicable legal obligation or the establishment, exercise or defence of legal claims.

The retention assessment takes account of the purpose and status of the enquiry, the nature of the information, applicable accounting and transport record requirements, and relevant limitation periods. Technical records should be retained only for the period necessary for operation, security and incident investigation. Cookie durations are described separately in the Cookie Policy. You may contact us for the retention period or criteria applicable to a specific record.

8. Your rights

Subject to the conditions and exceptions in the GDPR, you may request access to your personal data, correction of inaccurate information, erasure, restriction of processing and data portability where processing is automated and based on consent or a contract.

You may object, on grounds relating to your particular situation, to processing based on legitimate interests. You may object to direct marketing at any time. Where processing relies on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.

Send requests to info@mainshipping.gr. We may request proportionate information to verify your identity. Requests are normally answered within one month; where a lawful extension is necessary, we will explain it within that period. Requests are normally free of charge, subject to the GDPR rules for manifestly unfounded or excessive requests.

9. Complaints

You may lodge a complaint with the Hellenic Data Protection Authority or the competent supervisory authority in your place of habitual residence, work or the alleged infringement. You do not have to contact us first, although we welcome the opportunity to address your concern.

10. Security and automated decisions

Personal information must be handled with appropriate technical and organisational measures proportionate to the risks. Please do not send passwords, payment card details or unnecessary sensitive information through the contact form. No website or email transmission can be guaranteed completely secure.

Website contact requests are handled by our team. The contact form is not used to make solely automated decisions producing legal or similarly significant effects.

11. External websites and policy updates

External websites linked from this website have their own privacy practices. This policy may be updated when our services, website functions or legal requirements change. The date above identifies the current version. For further information, contact info@mainshipping.gr.